Here are answers to commonly asked questions. We hope can find the information you're looking for here. If you have questions that aren't addressed here, please call:
Customer Service Department
Customer Service hours are, Monday - Friday, 9am - 4pm EST, excluding Holidays. Please allow 24 - 48 hours for an email response. Emails sent Friday after 4pm EST will be answered the following week.
When emailing us about your order, please place your order number in the subject heading.
Where do you ship to?
We ship to the United States and Canada. All pricing is in USD. Orders ship from Michigan.
How long does it take for an order to ship and what will the shipping charges be?
View our Shipping Page to get all your shipping questions answered.
How do I know if my items are available?
If we are temporarily out of stock on a product, the "ADD TO CART" button will be replaced "COMING SOON!". Please check back as we receive product daily.
At this time Scrapbooking-Warehouse does not backorder items. If your item is out of stock at the time of fulfillment we will cancel that item from your order, adjust your total, and ship the balance. You will receive an email notifying you of the change.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. Scrapbooking-Warehouse.com makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.
When is my credit card charged?
Your order will be charged to your credit card upon acceptance of the order.
What is your Return Policy?
If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 30 days of receiving your order for a refund of the item's purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account. Please contact our Customer Service department for a Return Merchandise Authorization number (RMA#) and further information regarding merchandise returns.
Defective or damaged items:
If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by sending an email containing your name, order number and a description of the problem to firstname.lastname@example.org.
How to Return an Item:
Please email us at email@example.com
We will issue you a Return Merchandise Authorization Number (RMA#) and information regarding merchandise returns. Once the return is authorized, items should be carefully packed and shipped to us with the RMA# prominently marked on the outside of the box. Scrapbooking-Warehouse will cover shipping costs in the case of damaged, defective or wrongly shipped items. Customer will be responsible for shipping costs for all other returns. When emailing us about your order, please place your order number in the subject heading.
Crediting your refund:
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.
How long does my refund take?
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.
How can I speak to a "real person" or get a question answered?
We can be contacted by email: firstname.lastname@example.org. When emailing us about your order, please place your order number in the subject heading.